Privacy Policy

The following privacy policy applies to our supply, installation and maintenance services.

Loddon Door Services Limited will not pass your details to any 3rd parties for marketing purposes without your prior approval. Any details you give us will be stored by Loddon Door Services Limited for the use of Loddon Door Services Limited services only. Only Loddon Door Services Limited employees will communicate with you regarding your enquiries, orders and services while you are a customer or supplier of Loddon Door Services Ltd. If you would like your contact details changed or removed from our records, please email your request to: info@loddondoors.co.uk and they will be deleted and not used except for historical accounting purposes. Should your data be breached or accessed unlawfully we will inform you that a breach has occurred.

Data for which Loddon Door Services Limited is the Data Controller

Purpose and consent for collection

Loddon Door Services Ltd also referred to as Loddon Door Services or Us, collects, stores, processes or transmits this data in order to provide goods and services to customers (Subjects) and to purchase goods or services from suppliers (Subjects).

We use information about you, also referred to as the customer or the supplier, in the following ways:

• To process orders that you have submitted to us or orders we have place with you
• To provide you with products and services or receive from you products or services
• To comply with our contractual obligations we have with you
• To help us identify you and any accounts you hold with us or we hold with you
• To provide customer care, including responding to your requests if you contact us with a query
• To administer accounts and keep track of invoicing and payments
• To notify you about changes to the services we can offer
• To inform you of changes to products or pricing

By providing personal information to Loddon Door Services by entering into a contract with Loddon Door Services by placing an order with us either through the post, via email, in person or on the telephone for work to be done by Us that requires such processing, the Subject is agreeing that they are authorised to provide the information and that they accept this privacy policy and that Loddon Door Services is authorised to process it.

Loddon Door Services will collect a range of information about the Subject, either via an enquiry form on our website or emails, telephone, by post or in person. This information includes:

• Name
• Organisation
• Job title
• Address of employment
• Employee names, contact details and job titles where relevant
• Phone numbers, including mobile numbers
• Email addresses

We will not collect sensitive data without your explicit consent.

Loddon Door Services will not collect data relating to minors as defined under UK law. Minors as defined by UK law are not permitted to use Loddon Door Services Services or interact with Us as a corporate entity.

Loddon Door Services may from time to time contact the Customer or Supplier via email or by telephone regarding matters such as invoicing, payments and receipts, and general account management.

Data retention

We will keep your personal information for as long as you are a customer or supplier of Loddon Door Services Ltd.

After you stop being a customer or supplier, we may keep your data for up to 10 years for the following reasons:

• To respond to any questions from you or requirements by you
• To comply with the legal requirements

Data transfers and the use of Data Sub Processors

Loddon Door Services will not share Subject data with a third party not directly associated with the provision of goods and services without their explicit consent. Loddon Door Services will also not transfer Subject data to a third party country outside of the UK or EEA that is not compliant with the applicable data protection laws via adequacy agreement, Binding Corporate Rules or other legally appropriate means as defined by the Information Commissioners Office without their explicit consent.

Loddon Door Services makes use of a number of third party organisations for the purposes of delivery of goods or services to the Customer. Only data relevant to executing the supply of goods and services as part of the contact will be provided to the third party.

Commitment to confidentiality and security of processing

Loddon Door Services will use appropriate technical and organisational security measures within our sphere of responsibility to ensure an appropriate level of confidentiality, integrity and, where Loddon Door Services is the Data Controller, availability of Subject data and to ensure its availability in the event of a business continuity incident.

Get in touch

You have the right to ask us not to process your personal data for marketing purposes by emailing info@loddondoors.co.uk at any time with your request. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by informing us at any time. You can also exercise the right at any time, or discuss any other data protection matters with us, by contacting us at info@loddondoors.co.uk or write to Loddon Door Services Limited, The Hamper Store, West Drive, Lodge Road, Hurst, Reading, Berkshire, RG10 0ST for the attention of the Data Protection Officer.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our website and any communication to you receive from us may, from time to time, contain links to websites containing helpful and relevant information for you. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we therefore don’t accept any responsibility or liability for their data or privacy policies. Please check their policies before you submit any personal data - if appropriate - to these websites.

Under Data Protection Laws, you can make certain choices in relation to how your personal data is processed. These include whether your personal data is disclosed to third parties, and preferences regarding the frequency, subject matter, and/or format of communications. Anyone wishing to discuss matters relating to data protection, such as a concern over accuracy of collected data, please email info@loddondoors.co.uk or write to Loddon Door Services Limited, The Hamper Store, West Drive, Lodge Road, Hurst, Reading, Berkshire, RG10 0ST for the attention of the Data Protection Officer. Should there be a concern regarding a possible security incident or data breach, please email info@loddondoors.co.uk